Terms of Service

By accessing alpineibexapparel.co.za or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the site.

• You must provide accurate information and keep your credentials secure.
• One account per person. Duplicate accounts used to bypass drop allocation may be suspended.
• You are responsible for activity under your account.

All prices are displayed in the currency you select at checkout. We reserve the right to correct pricing errors and to refuse or cancel any order at our discretion, with full refund. Order confirmation does not guarantee stock until dispatched.

• Limited drops are capped per SKU and per client account.
• Default allocation: maximum 2 units per SKU per client per drop, unless otherwise stated on the drop page.
• Orders that appear to be reseller activity (bulk purchases across accounts, mismatched shipping details, botted checkouts) may be cancelled without notice.

This website does not process payments and contains no payment gateway. No card, CVV, PIN or banking details are ever requested, collected, transmitted or stored by this site.

• Product listings and the checkout form are an invitation to do business. Submitting the checkout form creates an order request only; it is not an accepted order and no contract of sale comes into existence at that point.
• After submitting, you are handed over to a WhatsApp conversation with us containing your order reference, items, quantities, total and delivery city. You may review and edit that message before sending it, or contact us by email instead at info@alpineibexapparel.co.za.
• Stock availability, final price, shipping cost and the payment arrangement are confirmed by us in that conversation. A sale is concluded only once we confirm the order and you make payment by the arranged method directly to Alpine Ibex Apparel™.
• Prices shown on the site may be corrected where an obvious error has occurred; you will be told before any payment is made and may cancel at no cost.
• Your order remains pending and stock is not allocated until payment is received and confirmed by us.
• Fraud warning: we will never ask for your card number, CVV, PIN, one-time password or online banking credentials on WhatsApp, by email or by phone. Payment instructions are only ever sent from the WhatsApp number and email address published on this site. If in doubt, verify with us before paying.
• Your rights under the Consumer Protection Act 68 of 2008 (including cooling-off and defect remedies) and the Electronic Communications and Transactions Act 25 of 2002 are not limited by this clause. Refunds are made by the same method payment was received.

Fraud warning: we will never ask for your card number, CVV, PIN, one-time password or online banking credentials on WhatsApp, by email or by phone. Payment instructions are only ever sent from the WhatsApp number and email address published on this site. If in doubt, verify with us before paying.

Delivery timelines, return windows and consumer rights under the South African Consumer Protection Act are set out in Shipping & Returns.

Domestic South African orders are carried by The Courier Guy. By placing an order you agree that:

• The delivery address, contact number and recipient name you supply are accurate and complete. Re-delivery arising from an incorrect or incomplete address is charged to you at the prevailing courier rate.
• Deliveries are made on business days and require a signature. The courier makes up to two delivery attempts; after that the parcel is held at the nearest depot and, if unclaimed, returned to us at your cost.
• Risk in the goods passes to you on delivery and signature. Title passes once payment has cleared in full.
• Loss or visible transit damage must be reported to info@alpineibexapparel.co.za within 3 business days of the delivery date (or of the expected delivery date, where the parcel never arrives) so a claim can be lodged with the courier.
• Quoted lead times are courier estimates, not guarantees. We are not liable for delays caused by the courier, weather, load-shedding, customs or events outside our reasonable control.
• Tracking references are issued by email once the waybill is created and remain valid until delivery is completed.
• Approved returns are collected by The Courier Guy on a booked waybill. Collection cost is carried by you unless the item is defective, damaged in transit or incorrectly supplied.

The Alpine Ibex Apparel™ name, laurel crest, product designs, imagery and site content are owned by Alpine Ibex Apparel™ and protected by copyright and trade-mark law. No commercial reuse without written permission.

To the extent permitted by law, Alpine Ibex Apparel™ is not liable for indirect or consequential loss arising from the use of the site or the products. Nothing in these Terms limits your statutory rights under the South African Consumer Protection Act.

These Terms are governed by the laws of the Republic of South Africa. Disputes are subject to the exclusive jurisdiction of the South African courts.

Alpine Ibex Apparel™ · Randburg, Johannesburg · info@alpineibexapparel.co.za