Shipping & Returns

• Dispatch: same day for orders placed before 12:00 SAST, Monday to Friday.
• Metro delivery: 1–2 business days after dispatch.
• Regional / outlying: 3–5 business days.
• Shipping fee: flat R120, or free on orders over R3,600.
• Tracked, signature on delivery.

• Dispatch: 1–2 business days after payment clearance.
• Transit: typically 4–7 business days once cleared for export.
• Shipping is charged at live carrier rates at checkout.
• Tracked with end-to-end visibility and signature on delivery.

South African exports are zero-rated for VAT (0% VAT) under section 11(1) of the VAT Act. Prices shown to international clients exclude South African VAT.

Import duties, taxes and customs clearance fees in the destination country are the responsibility of the client and are collected by the carrier on delivery. Alpine Ibex Apparel™ has no control over these amounts and cannot refund duties for refused parcels.

In line with the South African Consumer Protection Act 68 of 2008, clients may return unworn items with original tags and packaging within 14 days of delivery for exchange or store credit.

• Item must be unworn, unwashed and in resale condition.
• Original tags, labels and packaging intact.
• Proof of purchase required.
• Return shipping is at the client's cost unless the item is defective or incorrect.
• Drop, made-to-order and personalised items are final sale.

Defective goods: report within 6 months of delivery for repair, replacement or refund under section 56 of the CPA. Contact info@alpineibexapparel.co.za to initiate a return.

Approved refunds are processed to the original payment method within 7–10 business days of receiving and inspecting the returned item.